Web Service Lists and Projections from OpenWeb Asia ’08

I mentioned some time ago that the OpenWeb Asia event, in Seoul, Korea 2008, was to focus on the social web.

The program incorporated four streams:

  • Insights and Best Practices
  • Innovations in Asia
  • Collaboration – An Introduction to Asia’s Social Web
  • East Meets West – The challenges of Internationalization To and From Asia

OpenWeb Asia '08 Today I noticed, on the asiajin site, a very interesting report on OpenWeb Asia ’08, with the title of the post declaring that the next web services innovations would be from Asia. The post was by Japanese blogger Hiroumi Mitani.

The report incorporates a set of tables, supplied apparently by speaker George Godula, founder of Web2Asia, to illustrate the point that it is difficult for Western web services companies to expand into Asia because of domestic services available.

The tables, one each for Japan, Korea and China, list web services in those countries and their “global” counterparts, e.g. in the China table, Baidu – Google,  Xaionei – Facebook. There are obvious challenges with this kind of table and I assume that there was no intention to present the various services as exact counterparts between the Asian country services and the “global” ones. The tables are certainly interesting and I will find them a useful reference.

I was also very interested to read the eight points offered by Mr Godula on why it is difficult for companies to move into Asia:

1. No formal internationalization/Asia entry strategy
2. Entered Asia too late/ too slow
3. Local HQ has no full decision power
4. Incomplete localization, Translation, Content, Pricing, Branding (name, colours, etc.), Features, Business model
5. No Local technical development team (Slower time to market, More expensive)
6. Domestic players sometimes simply have the superior technology/business model
7. Global corporate guidelines
8. Local legislation

No doubt some companies could find that list discouraging and I don’t know how it was received by the audience in Seoul. But in the absence of an alternative list I see it as providing a handy checklist for any company contemplating a move into Asian markets.

Setting Up a Community Site: #1 Concept and Name

This is the first post in my Setting Up a Community Site series, using the WordFrame platform but applying general principles in the process, so the series will hopefully be of interest to a wider group than just those of us using WordFrame.

As well as touching on those general principles, I will also be sharing some of the thought processes I’ve put myself through and some of the techniques, e.g. mind-mapping, I’ve used for that.

Note that these posts will not be of the 5 Basic Steps…. or 7 Key Things… variety. More of a discursive account of, or a chat, if you will, about a process that I am quite happy to acknowledge was in itself somewhat roundabout. If that’s not your cup of tea, don’t say you have not been warned!

Speaking of discursiveness, it was interesting for me to notice at the end of the process that I was essentially back where I had started. The much-quoted verse by T S Eliot came immediately to mind:

We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time.

That’s not to say that the journey was not worth the effort. Far from it. I feel more comfortable with what I have developed because I know I have been up hill and down dale with various other possibilities.

The mind-mapping has been very helpful in that process, especially in helping me see in a visual display what I realise now I did not really want and getting a feel for what I do want to focus on.

WordFrame - better web communitiesThe first step has been to establish, from the various possibilities I’ve thought of, just what my purpose is in setting up the site, for whom it is meant to cater, what the focus of the site will be and what kind and range of content I see it as having.

Putting that another way and more succinctly, before I got into other issues, such as the actual name of the site, design and the choice and availability of a domain name, I saw that I needed to define or at least delineate:

  • purpose
  • people
  • focus
  • content

And in the circular, iterative pattern of thinking I found myself on in this process, I figured that to handle each of those points effectively, I needed first to clarify my basic concept for the site. From that I would establish the site name or title and the related question of a domain name, then go on to the other issues.

Basic Concept and Name

My original concept was to establish a site which would focus on social media in the geo-political region which includes China, South East Asia, Australia and New Zealand (the latter two countries often referred to collectively as Australasia).

For a while, as I thought about this concept, I had some misgivings. Key issues were:

  • how useful and current is the term “social media” (I know some people in the IT world hate the term)?
  • how useful and current will the term “social media” be, one or two years from now?
  • is the real, underlying topic I want to focus on more about “community” and/or “communication” than about “social media” as such?
  • what is the most appropriate term to encompass the geo-political region, Asia, Asia and Australasia, or is there one?
  • in defining or delineating a region in this way, in relation to a putative community of interest, am I excluding consideration of developments in other parts of the globe, or discouraging interest by potentially interested people whose focus is however not on my part of the world – and if so are those problems or just considerations?

To try and get some clarity on these issues, I first used some mind-mapping software (I use the designed-for-education tool Inspiration), then tried some mind-mapping on paper. This included a session taking “Community” as the key idea for the site.

Then I realised that for me it’s not just “community”, significant as that is. It’s community about social media and the community of people interested in the topic of social media. It’s also about social media with an emphasis and focus on the part of the world where, as an Australian of Irish heritage I live, i.e. in the Asian region, albeit in a country with a predominantly Western cultural and political framework.

What if I said “Asia Pacific”? Well, that’s ok, but the term includes the West Coast of the USA and Canada as well as the countries I am more interested in focusing on for this project. Interesting, perhaps, but a different frame from the one I want to use.

So what’s a term that is going to reference China, South East Asia and Australasia?

What about “East”?

My initial feeling was that while “East” works, obviously, for China and South East Asia, it is a bit of a stretch to include Australia and New Zealand. My next thought was that as a descriptor attached to “Social Media” it is pretty good for my purposes, and not so specific or culturally weighted as to exclude consideration of developments in Australasia.

And of course everywhere is east of somewhere :) .

OK, so now we have “Social Media East”.

The more I looked at it, thought about it, thought about how I wanted to use it, the more I liked it.

It was focused enough to enable me to build the site I had in mind, incorporate resources I would like to see available in one place and attract interest both from people in the region and people not resident in the region but nevertheless interested in social media developments in the region.

It was general enough to not have a sense of restricting participation and also able to accommodate a shift in emphasis or focus down the track if that looked like being a good thing to do.

As a firm believer in the principle of owning, wherever possible, the top level domain (.com) for any site name, I checked. Bingo! The name socialmediaeast.com was available. Not any longer, as it’s now registered to my company.

What if the domain had not been available? That’s really a topic for a whole blog post, perhaps at the end of this series if there is any sign of anyone being interested in that.

And the currency and use-by timeframe of “social media”? Well, for me and for many people I know and respect, the term is sufficiently descriptive and widely used enough to work for my purposes. As to the use-by date timeframe for the term, I’m not going to get hung up on the idea that what we now call social media might in year or more from now have some other tag.

Worst case scenario? Change the name. But I’ll cross that bridge if it shows up.

So now I have a concept and a name.

In the next post in this series I’ll elaborate on the Purpose of the site.

In the meantime, comments are, as always, welcome. That could include suggestions as to how I could have got to this point more rapidly and efficiently.

Setting Up a Community Site: Series Introduction

I’m in the process of establishing a new WordFrame site to do with social media and online communities, with a bias towards the Asian and Australasian contexts. I thought it might be useful for others if I were to document the journey, in outline at least. It should also help me, if for no other reason than to give myself some accountability.

Applying the “first things first” principle, this series of posts will look initially at how I have worked through to a basic concept and purpose for the site. To be frank, I haven’t always done that in the past with setting up sites, including blogs.

There have been occasions when I’ve had what I thought was a good idea, checked to see if I could get a .com domain that fitted and then gone ahead, registered the domain and set up the site, only to find down the road a bit that it would have been smarter to think things through before I jumped in.

This time around my aim is to be more systematic.

Basically, I’m putting myself in the shoes of a WordFrame customer and being a learner. I’m pretty confident that in the process I’ll get some things wrong, or at least won’t get right the first time some things that will be a breeze for other folks.

I’m hoping that, by sticking my neck out and sharing the process of setting up the site, I’ll not only be helping some others with the process of think ing through their own projects in setting up online community sites, but also helping to make myself a more effective solutions provider for WordFrame customers.

WordFrame Premium PartnerA disclaimer is in order. Although I am a WordFrame Premium Partner, this series of posts are not in any way official WordFrame documents.

Also, although I’m using the WordFrame platform, my guess right now is that much of the content will be of general applicability to setting up a site for a community of interest, whatever the platform.

Notice that my aim is to set up a community site, as distinct from wanting to establish a community. I know there is already a worldwide community of people interested in social media, as exemplified by, for instance, the Social Media Club. I know too that there are people interested in how social media works or might work in the Asia/Australasia context and who might just value a site with that focus.

Time will tell.

And if you have something to share – whether positive or cautionary – about setting up an online community site, I would love for you to comment here.

Series

Setting Up a Community Site: #1 Concept and Name

Setting Up a Community Site: #2 Purpose

Setting Up a Community Site: #3 People

Report: IT Decision-Makers Make More Use of Social Media

Increasingly, I find myself in conversations about whether, and if so how much, enterprises are adopting social media or user generated content technologies as part of their normal business activity.

The question sometimes gets discussed in terms of how much the executives of various firms “get” the technology. Or don’t. Till now, what I’ve read or heard – and, I have to say, have passed on – has been pretty much in the anecdotal category, rather than based on real research, with numbers.

So I was very interested to open today a report on the actual use of social media tools by IT decision-makers and “influencers” around the world. The report provides some fascinating insights and food for thought – and for consultancy planning.

The ITtoolbox/PJA IT Social Media Index – Wave II – report presents the results of a study carried out in November last year among members of ITtoolbox. The first of these reports was based on research in April/May 2007. The study looked at:

  • the influence of social media tools through stages of the purchase process
  • the credibility of online communities as an extension of personal networks

The study defined user-generated content and social media tools as:

  • blogs
  • podcasts
  • online communities
  • wikis, and
  • profiles/social networking

Topline findings for the latest report include:

  • Topic-based networks and personal networks are the most important sources of information in the consideration and final evaluation stages of purchase for all job roles
  • IT decision-makers rated topic-based communities as the most important source of information through all stages of the technology purchase process
  • Between Wave I and Wave II of this survey, there has been a noticeable increase in social media consumption among IT decision-makers and influencers

As a social media consultant and coach, another finding that I found particularly interesting was that:

There is an unmet need and significant opportunity for online social networks. All categories of IT decision-makers and influencers expressed a need for more online networking communities. (emphasis in original)

So much for information overload and social media fatigue!

Asia results

The report includes detailed breakdowns for Asia. These breakdowns illustrate graphically the finding that IT decision-makers and influencers in Asia are avid consumers of social media: in fact they spend more time with social media/user generated content than do their European and North American counterparts.

Thanks to Jeremiah Owyang for the heads up (via Twitter) for this report.