Not Everyone Loves Change

Coaches and trainers need to recognize that not everyone will respond positively to the prospect of change and some will resist.

“If it ain’t broke, don’t fix it,” is a well worn phrase. And useful in its place.

But there are times when, even though something might not be broken, it might have passed its “use by” date, so to speak.

Milking a cow the old fashioned wayMilking cows by hand, for example. Coming from a long line of dairy farmers, I can imagine some farmers resisting for a long time the introduction of milking machines, even though they had been around since the 19th century.

Never mind that they were demonstrably more efficient than the back-straining drudgery of two hand milkings a day.

Not everyone loves change or jumps at the chance of changing the way things are done.

In my coaching and social media strategy practice, I have to remind myself of that on a regular basis.

I have long thought that in the world of business the people who really like change are, for the most part business owners, consultants, coaches, trainers and some executives.

Talk of change can generate fear and anxiety

For a large proportion of the rest of the working population, the word “change” can trigger anxiety attacks about job restructuring (or worse, as in sackings), about fresh demands for more productivity without commensurate pay or other rewards, maybe about whether mortgage payments or children’s education can be kept up, and a plethora of other fears in the realms especially of financial survival and personal prestige.

So when as coaches or consultants or trainers we share our insights into the possibilities and challenges of change, we need to be very alert to pushback or even sabotage, conscious or unconscious, and have strategies to deal with that.

Sometimes the resistance or sabotage can come from high up in the company, say from an executive who has it all figured out, thanks very much, has established a nice little routine and does not want the even tenor of life disturbed.

But we only have to read the newspapers or watch the news on TV, or pick up the trending topics on social media, to know that in business, in government, in education and in other spheres of our lives, change is a constant. We need to deal with that.

Of course, change has always been a constant, but previously not on such a global basis, and not with the speed and unrelenting severity that we have now come to regard as “normal”.

That means there is even more motivation for some to try, in the business roles and relationships they have, to hold onto what they know and resist strenuously the endeavours of others to promote or create change.

How to deal effectively with that resistance is a subject for another post.

Do you have an example of change being resisted, or a story of resistance to change being faced and dealt with effectively?

(By the way, I never could get the hang of milking cows by hand.)

Image credit: Man milking cow the old fashioned way, from Wikipedia, uploaded by Saintswithin and released to public domain

Our Futures Are Not Carved in Stone, Unless We Want Them to Be

When I left my first job after six months I was told I was making a mistake

Henry Davis York building Sydney with MLC on tower

Henry Davis York Building, Sydney, with MLC carved on tower, Nov 30, 2011

My first real job out of high school was in the head office of one of Australia’s leading life insurance companies, the Mutual Life and Citizens’ Assurance company or MLC, founded in 1886 as the Citizens’ Assurance Company.

The office was in the prestigious Martin Place, then and now the closest thing Sydney has to a civic square.

I imagine that in Sydney at that time, someone who wanted a career in life insurance could probably not have asked for a more distinguished, solid company to be employed by.

Which surely helps to explain the Chief Accountant’s frowning mixture of disapproval and concern on the day when, after only six months of being basically an office boy although no doubt with “prospects”, I informed the said Chief Accountant that I was leaving to do something else with my life.

“You could become a rolling stone”, he said, solemnly.

He did not mean that I was on my way to becoming a famous singer in a band and could he get my autograph now. Rather that I might “gather no moss”, in the original sense of the phrase, becoming rootless and without responsibility or stability.

There is however another interpretation of the proverb “a rolling stone gathers no moss”, that if you keep moving you will not get stale or rusty.

That’s the interpretation I like.

The letters are still there in the stone, but the company has changed

Having survived the developer’s wrecking ball that in the second half of the 20th century destroyed so many of Sydney’s fine old buildings, the old MLC building is still there, although it’s not the company’s headquarters any more.

It is now the Henry Davis York building.

But as I observed yesterday on a visit to Sydney,  the letters MLC are still there on the building’s tower, carved in stone some time around 1936 when construction began.

That was surely a bold statement that the company was there to stay, and with the same initials, for at least as long as the building would stand.

In fact the company has long gone from that particular building, and has been acquired, first by Lend Lease in the 1980s and then by the National Australia Bank in 2000.

And yet the brand lives on, with some $122 billion under management as of March this year.

Not a bad look.

As for the erstwhile office assistant (the Chief Accountant didn’t like me calling myself the “office boy”) I’m glad I moved on too.

Because on balance, for all the changes in my life and career, some by deliberate choice and others because of circumstance, I have enjoyed the challenges, new perspectives, new relationships, successes and “learning experiences” those changes have brought or enabled.

Change, the new normal

As we know, change isn’t always easy, and sometimes we may feel that our future is metaphorically carved in stone.

But surely in these days of a constantly shifting, volatile, globalized economy, with increasingly rapid technological developments, being ready and even eager to embrace change is surely an essential mindset and skillset for a business or a career.

Anyway, why not go with the flow and create the futures we want, not just fit in with someone else’s ideas of what’s good for us?

New Coaching Program for Social Business Leadership

Yesterday I launched my new personal coaching program for business owners, executives and freelance professionals who are ready to be effective leaders in the new environment of social business.

The Social Business Leader Coaching Program will be for no more than 5 people and will include a monthly 90 minute, one-on-one online coaching session, focused on supporting my client in developing and implementing a progress strategy that is right for the individual client, and with email communication in between those calls. It’s a three month commitment, with scope to renew after that.

I’m excited about this venture, which combines the two key activities of my business, business coaching and social media strategizing.

You can read the details here.

Meeting the needs of the time

If not now when is a good time to get a coachBusiness worldwide is adopting social media, not just as another approach to marketing but on a bigger scale than that, something which affects and involves every part of the business.

To engage with the new environment some businesses are changing more rapidly than others. One thing is certain: there is no going back.

I am really keen to help those business leaders, executives and freelance professionals who are ready to seize the day and build their capacity to operate more confidently and effectively in this new environment of social business.

Those details again.

Coaching for Developers, Interview Podcast with Steve Dalton

Steve Dalton One of the most creative people I know, Steve Dalton (@spidie on Twitter), interviewed me recently for Coding by Numbers, a podcast site “by developers for developers”, produced by Steve and his colleague Craig Aspinall (@aspinall) . The site is also described on its Twitter page as a “Geek podcast” .

We talked mainly about coaching. Which is good, because I love coaching and a runner up in my affections is talking about coaching, in the hope that more people will develop an understanding of how coaching can help individuals and companies get closer to realizing their potential.

And if in the process I can generate some interest in the services I offer as a coach, I don’t complain.

The downloadable recording here is an excerpt – by permission (Creative Commons license) – from a longer podcast on Coding by Numbers – the longer version includes an interview with Nick Byrne, who is a member of the staff of a fascinating organisation, Engineers Without Borders (think Médecins Sans Frontières, but for engineers – that’s my take, not as far as I know an official line!)

Coding by Numbers - geek podcast

Steve’s interview with me goes for just over fifteen and a half minutes. It is longer than we had intended, but we both got a bit caught up in the discussion!

Topics we touched on included:

  • issues about coaching specifically for developers, especially about getting focus and establishing priorities
  • the “inner game”
  • Seth Godin’s concept of the “linchpin”
  • when feeling overwhelmed, how to survive and thrive, using the metaphor of getting out of a surf “rip”
  • suggestions for finding a coach who is right for your needs

Listen to the interview here.

Launching New Twitter Chat Stream for Coaches #coachchat

Connecting coaching and social media, announcing launch of weekly Twitter #coachchat discussion

Regular Twitter users will be aware that several Twitter hashtag chat streams have sprung up, including notably #blogchat about blogging of course, #journchat for journalists and self-explanatory #SmallBizChat.

Twitter hashtag discussion #coachchat buttonI floated with a few coaches the idea of a #coachchat and have a couple of dynamic people keen to proceed. So I’m launching #coachchat on Monday Aug 2, at 6 pm US Pacific time. Depending on how that goes, we could stay with that time or choose another.

Someone asked what my goal was in doing this.

The simplest way I can explain that is

It’s about hanging out with coaches who “get” social media and are happy to compare notes and share ideas and find people to follow on Twitter who are also coaches and seriously into social media.

Background is, in brief:

* Thomas Leonard said one of the things to do if you want to be a coach is to hang out with coaches
* I’m interested in hanging out with coaches who share my interest in engaging with one another and their various “audiences” with social media
* people on #blogchat share ideas, tips, resources about blogging and on #journchat about journalism
* people on #blogchat and probably on #journchat find like-minded people to follow on twitter
* people who participate in #coachchat can expect to do some questioning, sharing, finding and connecting
* by the way, I believe Thomas Leonard would have been a bigtime Twitter user and could have started something similar

How will you find #coachchat?

Twitter birdOne way is to go to http://search.twitter.com and type in the word, with hashtag, #coachchat

There is no site as such for #coachchat – but see below for some ways to access aggregated info.

If you use TweetDeck or HootSuite and probably if you use Seesmic as your Twitter desktop aggregator, you will set up a #coachchat stream

You can also use tweetchat at http://tweetchat.com – I found it moved too fast and made following the thread too difficult.

Some additional background

* initiator of #blogchat, @mackcollier , explains what #blogchat is about
* we can organize a transcript from each week’s session, at wthashtag
* we can have a list of participants (people use these lists to streamline the biz of finding like-minded, serious tweeps to follow) at Tweepml

All welcome

I don’t intend that the discussion thread be exclusive, not that technically that could be done, as far as I know, on Twitter: as well as coaches, people who are simply interested in the coach perspective will be very welcome.

Image credits: #coachchat button from Cooltext; Twitter icon from Smashing Magazine